Ives was great in helping me upgrade my new glasses. I really like the progressives they scripted and helped me select. After wearing them for a few days I asked if they had a sunglasses clip on as they really helped me while driving. They did not. The people at Ives researched the possibility of upgrading to transistional lenses with my insurance company and called me with good news. I could upgrade for a minimal cost. I jumped at the opportunity. When they came in, the lenses were not to my script and Ives was quick to get it corrected. I'm very pleased with their attention to the customer and highly recommend Dr. Ives and has great staff!