Nice staff although a little rushed to get through the exams...kinda felt like I was getting pushed through a pipeline as fast as possible even though I was the only one that was in the waiting room. I unfortunately have to say the big downside is that their lenses and frames are WAAAAAAAY overpriced and I ended up spending 3x what I should have spent. Lenses with options were $350 and frames ended up being a ridiculous $350 and my total out of pocket was $400 or more. I could have gotten lenses and similar frames online for under $200 total. There is truth to there being one monopoly on eye glasses and lenses in the US. I would really like it if they fixed that issue and provided reasonable frames and lenses that don't break the bank just to have a name on them. In point of fact, I was able to find the same frames I bought for $271 online with lenses for $410 including lense options. I could have saved ~$300.
We appreciate your feedback and would be happy to hear from you personally if you have concerns. We are very approachable and give many options with many different price points. If you do an exact comparison of apples to apples products, we are one of the lowest in the area. We choose to offer what we perceive and have found to be the best products so we can warranty them with confidence.