100.0% would refer friends and family to us

5 stars Verified customer

The receptionists were very pleasant and helpful. The Dr. was professional in everything she did and answered all my questions. She was very thorough and explained what she was doing. I appreciated that she did not try to convince me to have the full exam. since I just asked for the medicare eye health exam. I will most definitely return to this eye center.

5 stars Verified customer

Dr Martin was careful to give me information about my eye health. Also asked several times about any questions I had, gave ample opportunity to respond,etc. Overall good experience.

5 stars Verified customer

Was very prompt and made sure to help address the problems going on.

2 stars Verified customer

The examine was great. No fault with that. I was going to get glasses and the gentleman left me to help someone else and I was left standing there waiting for him to come back which he never did. I was limited with my time so I had to leave.

I called numerous times ( this was after ample time) to get contacts but was never called back One time I was left holding 8 min. and 1 time it was over 14 min. I was so frustrated from getting the run around. The lady at the front desk was great. Not very pleased with the other office staff. Thank you

Family Eye Care of Toccoa replied:

Marsha, I am so sorry for your experience! We strive to give everyone the personal attention that they need and deserve. In your case we failed and I can't apologize enough! I hope that you will give us another opportunity to serve your needs. We have recently changed our software and phone system and have had an illness that left us short staffed. None of this is an excuse, just a reality that we are working hard to smooth out. I appreciate you bringing your experience to our attention!

5 stars Verified customer

Great as always

5 stars Verified customer

Family eye has the greatest staff and Doctors

4 stars Verified customer

Excellent team of people!

5 stars Verified customer

I am pleased with my eye care.

Staff is friendly and efficient.

5 stars Verified customer

They are always nice.

5 stars Verified customer

I love everything about your practice. The staff is always so accommodating, on time and helpful. Thank you so much!

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