My only complaint was, that I was kept waiting in the exam room for at least 40 minutes. My appointment was for 12:30 on Sat. and I arrived around 12:20. The assistant took Jubilee and myself in one of the exam rooms and there we sat. My cat was getting quite upset as I was and I asked how much longer would it be. At this time it was almost 1:15 and I was ready to leave when Dr. Sarah came in and apologized how late it was. She said the girls mixed up the order of who was to seen next. This the second time I had this happen. I have been a client of Dr. Shelton for many many years and I am not very happy right now.