We were patients at West Valley Internal Medicine years ago, until we moved out of state for a couple of years. When we returned, we had to find a doctor on our new insurance. Now that they are no longer participating in that insurance plan and we had to find a new doctor anyway, we called West Valley and asked to be reinstated as patients and they graciously accepted us back. The only concern we had in the past was that the office staff tended to get backed up and it was hard to get an appointment or find information; they seem to have got that fixed and now the office runs as smoothly as the medical staff and they are all just as nice and efficient as they could possibly be. Dr. Kleven is really great, he listens -- really listens -- and he goes out of his way to help us find the best options for whatever the problem is. He's not dismissive when I suggest trying a different treatment, he helps me formulate a plan of action, he gives me guidelines to determine if the proposed treatment is working and alternatives to try if it is not, and then he checks back to make sure we are on the right path. Dr. Kleven is that great --and rare -- combination of the bedside manner of the family doctor we remember from our childhood and a high-tech modern physician. Doctors don't have a lot of time to spend with each patient now, and having a doctor who uses that time efficiently and compassionately makes such a difference. I absolutely would recommend this place and Dr. Kleven.