85.2% would refer friends and family to us

4 stars Customer since 2004

I would rate there service 5 stars but the wait time to see my primary physician is to long and under staffed.

5 stars Customer since 2004

We were patients at West Valley Internal Medicine years ago, until we moved out of state for a couple of years. When we returned, we had to find a doctor on our new insurance. Now that they are no longer participating in that insurance plan and we had to find a new doctor anyway, we called West Valley and asked to be reinstated as patients and they graciously accepted us back. The only concern we had in the past was that the office staff tended to get backed up and it was hard to get an appointment or find information; they seem to have got that fixed and now the office runs as smoothly as the medical staff and they are all just as nice and efficient as they could possibly be. Dr. Kleven is really great, he listens -- really listens -- and he goes out of his way to help us find the best options for whatever the problem is. He's not dismissive when I suggest trying a different treatment, he helps me formulate a plan of action, he gives me guidelines to determine if the proposed treatment is working and alternatives to try if it is not, and then he checks back to make sure we are on the right path. Dr. Kleven is that great --and rare -- combination of the bedside manner of the family doctor we remember from our childhood and a high-tech modern physician. Doctors don't have a lot of time to spend with each patient now, and having a doctor who uses that time efficiently and compassionately makes such a difference. I absolutely would recommend this place and Dr. Kleven.

4 stars Customer since 2017

This was our first visit to an urgent care facility. We were walk-ins and so the wait was longer than hoped but understandable. We were treated courteously and by a kind and helpful medical professional.

5 stars Customer since 2017

Great

4 stars Customer since 2017

There was a mix up on the time of my apointment. So I had to wait awhile. That sucked. But once i got to see Carrol the nurse practisioner (not my DR). She was awsome very nice easy to talk to.

So over all it sucked but im not unhappy at all.Thanks Jerry Betts

5 stars Customer since 2016

Great staff

5 stars Customer since 2008

Love the doctor I see there

4 stars Customer since 2015

Another successful visit. Very pleased with the service from nurses and doctors

5 stars Verified customer

Very good service.

5 stars Customer since 2016

Always well taken care of and on time. Thank You

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