99.0% would refer friends and family to us

5 stars Verified customer

They did what I needed at the estimated cost, and had it done in time. Efficient, courteous, and friendly. I will go back.

5 stars Verified customer

They did a thorough review of my son's old car and provided a written report. They worked within my situation to get what was needed done in a timely manner. Thank you Norman!!

4 stars Verified customer

Craig always is knowledgeable and helpful. As is the rest of the staff....

5 stars Verified customer

love the digital summary reports with pics

5 stars Verified customer

Awesome. Howard the technician was great. I bought a used car in for a Westlake Independent to evaluate and the report they handed me was amazing. That's why my new / used car will only be one that they can service

5 stars Verified customer

Extremely pleased with the quality and value of the service I consistently receive at this premier repair facility.

5 stars Verified customer

I always enjoy going into their office. They are always upbeat, friendly and they know me by name. They take the time to listen even if I don't know "car lingo." I recommend them to my Honda friends all the time.

3 stars Verified customer

The minor service seemed thorough and sufficient, but took way too long to complete.

5 stars Verified customer

My gratitude to the team at Westlake Independent was raised to the top again this week when I visited for my car's renewal. The confidence I have in bringing my car into them cannot be measured. Their recommendations for improvements always leave me with a renewed peace, as I drive 300 miles for my service. While it had been a bit too long this time, I was still received with open hands and a great experience of what customer service truly is! Go Craig...Go Bruce...you all are just the best!!

5 stars Verified customer

Friendly, knowledgeable staff. Thorough. Considerate of the clients time and needs, not just the facility's. Honest in their dealings with me--time and cost estimates accurate. Have helped keep my car in very good running condition. My 9-yr-old Accord drives like new.

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