For the first time, I was VERY disappointed with the bathing and grooming. When I got him home, my Norfolk Terrier had thickly crusted "eye weep" streaks beneath his eyes, as though they had not been cleaned at all, and his ears were not clean. On top of that, the grooming was terrible! It was choppy and uneven, the "skirt" was far too high and too long, and his paws were poorly done with long hair left, between his toes and under his pads. He hardly resembled a Norfolk Terrier. I tried to call and speak to Diane after I got him home, but no one answered the phone at Whiskers. VERY DISAPPOINTED.