100.0% would refer friends and family to us

5 stars Verified customer

I have been here a couple of times and everybody is very friendly and provides realistic/reliable suggestions for car maintenance.

5 stars Verified customer

They are always nice and professional. They listen to my concerns regarding my vehicle. I believe they are a bit more expensive than some places, but their facility is very nice. Upon payment, I would like to receive a ticket that reflects a breakdown of labor and parts instead of a brief description and the bottom line. I will say they have worked with me on price in a couple of instances.

5 stars Verified customer

They took great care of my car, explained everything that needed to be done, and had it all done in a timely manner.

5 stars Verified customer

Great Job. Prompt Service

5 stars Verified customer

I requested an Interior detailing, and not only did my car come back looking newer and better than it was when I purchased it 6 yrs ago, but they also did a complimentary exterior wash and wax!

5 stars Verified customer

Although it was an expensive repair to my car, I checked with several shops and YA price was fair. They examined my car and kept me informed during the workday while ensuring my questions were answered. They did an excellent job; my car passed the safety inspection and is driving nicely.

1 stars Verified customer

Some of the employees were extremely friendly and friendly. I dropped off my car for service at 9. Spoke on the phone around 10:30, given an estimate to be finished by 1, or shortly after. I called at 4:30 having not heard from them. They said it would be another hour or two. I walked back to the shop by 6:30, car was still at inspection station. 30 minutes later someone drives over there to get someone to drive it back.

Reviewing inspection paperwork on the way home, it said inspection passed at 2:00PM.

Yates paperwork said complimentary wash and vacuum. That didn't happen. I'm just not sure how forthright they were. Friendly guys, but not a great experience.

3 stars Verified customer

My overall experience was fine. However I find $165 an hour for labor to much. Researching comparable labor I just don't understand how you H can charge this much. I think in the future I will look for a more reasonable rate

5 stars Verified customer

First time to Yates and it was a very good experience. Jon and Zack were great host and got my vehicle fixed quick.

4 stars Verified customer

Seats were wet from detailing, but they di a really good job.

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