Some of the employees were extremely friendly and friendly. I dropped off my car for service at 9. Spoke on the phone around 10:30, given an estimate to be finished by 1, or shortly after. I called at 4:30 having not heard from them. They said it would be another hour or two. I walked back to the shop by 6:30, car was still at inspection station. 30 minutes later someone drives over there to get someone to drive it back.
Reviewing inspection paperwork on the way home, it said inspection passed at 2:00PM.
Yates paperwork said complimentary wash and vacuum. That didn't happen. I'm just not sure how forthright they were. Friendly guys, but not a great experience.