93.3% would refer friends and family to us

5 stars Verified customer

The service was wonderful. Everyone seemed like they genuinely cared about my car maintenance and I didn't feel like they tried to up-sell me on things that I didn't need. My heat is now fixed in my car, however, they must have switched a wire because my right turn signal now sounds like it's having heart palpitations. It's sounds twice as fast as it used to and twice as fast as my left turn signal. Weird.

3 stars Verified customer

I came in for a brake inspection, knowing that the pads and rotors would likely need to be replaced. Joe was great on the phone, walking me through the price points for that job, plus the suggested engine flush and spark plug replacements. I ended up only doing the breaks and an oil change this time.

My issue is that despite being told that my car would be finished that evening, no one called to update me that my vehicle would not be complete until the following day. I called that night asking for an estimated time for pickup, since it was 2 hours after they initially told me the work could be done, and was told that they seem to have forgotten to call me and the car was nowhere near ready. Although they provided me with a loaner immediately, when I called the next morning to confirm pickup I was told once again more time was needed.

The work that was done on my vehicle was great, it was the service this time that really let me down.

5 stars Verified customer

The service was great and technicians very professional.

5 stars Verified customer

I really appreciate the great service we received at Yates. I also appreciate the VERY polite and helpful staff.

5 stars Verified customer

You all are always helpful, cheerful and keep at an issue.

It is wonderful having a shop to which I can walk and feel like you are an important part of the Del Ray community.

5 stars Verified customer

Professional service. They did what they said they'd do.

5 stars Verified customer

The quality of the service was excellent and the staff was polite and courteous

5 stars Verified customer

Work was done quickly. Easy to get in.

5 stars Verified customer

Great service every time.

5 stars Verified customer

As always, my experience with your staff and your service was first rate. Your staff and mechanics treated me like an old friend and knew my car (I am a regular customer). They were knowledgeable and efficient and their explanations were clear and concise. The job was done when they promised it would be.

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