100.0% would refer friends and family to us

5 stars Verified customer

It was easy to schedule my appointment online and the service provided at the location was courteous and efficient.

5 stars Verified customer

Great Service the wait was worth it!

5 stars Verified customer

Consistent friendly atmosphere and great service. We'll keep coming back.

5 stars Verified customer

Car still " hiccuping" after major repair which included mention of this issue. I returned today and had, Dustin, the tech who worked on my car ride with me for a bit. He was very informative and concerned. I was instructed to drop off my car Sunday night for Dustin to check first thing Monday morning to check issue. For now I can say your staff is responsive and concernened. I hope I wil have more to follow up with on Monday. We've been coming to Yates for years so I think that speaks for itself! They are honorable and efficient. Thank you!

4 stars Verified customer

The car was not ready on time due to the emissions check and the time it took getting the car back.

That also meant there was no time for a wash, which would have been nice.

The staff was very courteous and aware of the delay, a car wash was promised at a later date - but how do you just drop in? Seems like it be easy enough to give a card/coupon/something so that the staff know you are not making it up.

I enjoy the neighborhood feel and service and will be back.

5 stars Verified customer

As always, the staff are incredibly professional. I trust them to take good care of my car without breaking my bank account.

5 stars Verified customer

Although I have worked near Yates Automotive for years, I had never taken my car there until this. The service and friendliness were top notch. I will definitely be going back in the future.

5 stars Verified customer

I've always experienced prompt service here. They have been very helpful in giving me a ride home a couple miles away if I need to leave the car. The staff is friendly and the work is always done right and done well. I love that they wash the car before returning it to you. I've gone to places that are closer to me (1 block away) and less expensive and I've never gotten the level of service I get with Yates. The other garage I went to was ALWAYS trying to push some extra service and typically used scare tactics to convince me to take their advice. Yates started out as a second opinion to one of those incidents and is now my go-to shop. I trust this garage completely. - Laura Russell

4 stars Verified customer

Yates Automotive was convenient. Customer service is always first.

5 stars Verified customer

Really awesome work on identifying the problem; I love that you took the time to test and test and troubleshoot and get to the bottom of the issues. The loaner car was a brilliant stroke of help, and I really trust you guys to make things good every time the car goes wrong! You're gonna love this -- two days after I picked up the car from you, my left headlamp went out. I was so mad at my old car -- it must have wanted to see you guys again! I changed the bulb myself, cause it just was not gonna get to see you guys again so quick! But worry not, anything else more serious, I'm giving you a call right away! Thank you so much!

Also in Alexandria

Optometry

eye2eye Optometry Corner

5 stars 1350 reviews

Everyone was friendly, but there was a long wait time. I was called into one room 15 min after my appointment for a 5-min check, then back to the waiting room for 10 min before waiting to see the eye doctor for another 20 min in another room. From arriving on time to my appointment until I left was 1 hour 15 min, which is far longer waiting time than other eye doctors.
Read More …

Salon

Bazzak Salon

5 stars 81 reviews

Nina did a great job cutting and styling my hair.
Read More …