Dr. Kapoor was engaging with my son and helped him feel comfortable with what she was doing. The hygienist appeared to become frustrated with my sons initial refusal to follow her directions. She did not take the time to explain what she was doing or let him see the tools she would be using, both things were very helpful to him at a previous practice. When he did not like the flavor of toothpaste he chose she stated that if he didn't open up she would have to use toothpaste that tasted like nothing which would be really gross. This was not helpful. I understand if flavors can't be changed mid way through and I was able to encourage him to open up to finish the cleaning but the threat to make it taste worse did not motivate him to comply.
Thank you for your review. We apologize that your experience was not up to our GD4Kids standard. Our Policy with all our patients, new and existing, is "show-tell-do", and each child having a safe, positive, and fun experience is a priority to us and if you ever have additional feedback for us, we welcome your communication at [email protected], or would welcome the opportunity to speak with you by phone! Thank you again for your review.