My daughter waited for almost an hour after her appointment started before Daniel finally contacted her and told her he was running late due to a family matter. I understand that family matters are important and would not have been at all upset if he had contacted us beforehand. But waiting 40+ minutes after the appointment to contact us is irresponsible and rude. An hour and 15 minutes later and he still hadn't shown up. If his child had been injured or had some other medical emergency, his lack of contact would have been forgivable. But from what I've gathered, the family matter was the result of an argument with his ex about who should take care of their child's needs. This gave me a very bad impression of him. What kind of person argues about who should take care of their child's needs? When my parents divorced and when my mom didn't take care of my needs, my dad was there like a superhero. He didn't argue or complain. He just did it like a good dad should. And as a good business man, he also had the courtesy to call his clients, or at least his own staff, and made arrangements accordingly. Maybe I got the wrong impression about Daniel's personal situation. I got the information second-hand, after all. But my impression has been made. I have rated my likelihood of recommending 19th st. salon very low. In truth, I will not recommend Daniel personally. But his staff was very courteous and very apologetic and did everything they could to make up for Daniel's folly. I was impressed with them. If I were to recommend 19th st. salon, I will recommend them.