First of all, the gal who booked my appointment was so super nice and hilarious as well as sympathetic to my previous hair cut at a terrible place. I needed my hair fixed for an upcoming job and I was hacked to bits unevenly. Veronica at the Dana Pointe location was patient, sweet, knowledgeable, and instantly understood my hair and my needs. She broke down the science and told me I didn't need to cut all my damage off! She was conservative with the cut but thorough with the treatment and follow up recommendations. She spent her time with me even though it made her half an hour late past closing - she never rushed me and she even provided her expertise to my boyfriend even though I was the one in the chair. She was smart and witty and carried comfortable conversation. I had such an amazing hair cut and treatment - I could never go anywhere else! Even the gal who received us was so gracious and gave us a tour and offered beverages and kept me comfortable. I noticed the girl who was cleaning the stations and washing hair was very committed and always working hard. I can't wait to come back in a few months -maybe I'll even make it sooner! Thank you all staff at the Dana Park/Pointe location for the wonderful experience!