88.1% would refer friends and family to us

5 stars Customer since 2017

Veronica consistently does a great job on my hair!

She is GREAT!!!!!

5 stars Customer since 2018

Stephanie gave me amazing color. She listened to what I wanted and that is exactly what I got.

5 stars Verified customer

Everything was excellent as always. Larissa is great at coming up with fun colors and getting the look asked for.

5 stars Verified customer

Noel did a great job with my hair. She knew exactly how to cut it and give it style. She is very professional and friendly. I highly recommend her services.

3 stars Verified customer

My first visit was very good and booked in advance with the master stylist. Unfortunately, at my next visit the stylist apparently never showed up that day and no one called to inform me and provide me with the option of either rescheduling or keeping my appointment but with another stylist. I will give them the benefit of the doubt that I may have been his first client of the day (at 4:00 p.m. though) and that is why. However, my suspicion is the stylist ended up taking the day off and thought the staff would call me to reschedule. Needless to say I was very frustrated and 15 minutes had already passed. I had to be the one to inquire as to where the stylist was, which the staff were very confused as to what happened.

I was then seen by an advanced stylist who was very empathetic and wanted to be sure I was taken care of but understood if I wanted to reschedule. She did a good job but the color was off a little and the cut not quite right; however, I completely understand as I was new to her and can take a couple of times for a stylist to get it just the way you like your hair. Not bad just need some refinement.

The rating would have been lower had they not had someone available as I had made arrangements for my appointment. They gave me a free botanical treatment for their misstake, but they really should have discounted my service because it also resulted in taking far longer as they didn't start on time. A client's time is just as important, if not more so, than a stylist. Clients expect the stylist not to be running so far behind schedule, and most importantly we expect the stylist to be there and if they cannot, then call the client immediately.

I will go back; however, I will be more skeptical of their scheduling. I love Avada products and their cutting techniques.

20 Volume Salon & Spa | Mesa replied:

Hello. Our apologizes to you. Please contact us at 480.633.5839 and speak with Stacey. The stylist that you had your appointment with that day, did not show up for work and is no longer with our company. We do value your time and this is not how we generally operate and want you to know that we are sorry for this inconvenience it did cause for you! Glad we could work it out the day of and we are looking forward to hearing back from you!

5 stars Customer since 2018

Veronica is fantastic!! She knows how to cut long hair and gives me a fabulous hair cut every time!! I would recommend 21 Volume Salon & Spa!! They give you the royal treatment!!

5 stars Verified customer

I had a great experience with Mallory! It was wonderful to be pampered and I absolutely love my new hair color and cut!

5 stars Customer since 2018

Stephanie was amazing. My hair came out perfect and I have never been so pampered. Absolutely loved the experience and won’t be going anywhere else from now on

5 stars Customer since 2017

we love this salon it is always a pleasure. the staff is wonderful the facility is spotless. we look forward to many years with 20 volume.

5 stars Customer since 2011