We had brake work done on our Infinity G35 about 6 months ago and were very pleased with the work. We were given a loaner car which we appreciated but it was quite dirty inside. My wife cleaned it inside(!) and then felt it was clean enough so her clothes would'nt be stained when she drove it. The steering wheel was grimey as well. We returned to replace a defective rear caliper a few days ago. They replaced it free of charge, a very good thing, but the loaner car was another interior mess- cookies crumbled on the rear seat, grimey seats and steering wheel. Also, the time quoted to do the work was a little optimistic. In general I believe the work done is excellent but the other things mentioned need attention. It would take very little time to clean up the interior of the loaners and if the time quoted to complete the repair was more accurate I would rate our experience at 4-5 stars.