The admin staff was professional and courteous.
Special thanks to Laura (Vet tech) who demonstrated compassion and understanding. She helped us through the process of decision making for further care of our elderly, very sick and terminally ill cat. She made us very comfortable and accommodated our needs despite a busy clinic. We received exemplary care from her.
Dr. Cynthiia (Vet on call) was courteous.
But she came through to be more concerned about the charges for care. She also seemed to lack knowledge regarding reason for renal failure in cats..She stated renal failure is an old age phenomenon! Perhaps that statement is sufficient for majority of pet owners, but inaccurate scientifically. Vetinary physicians ought to be able to explain etiology, pathology and prognosis of this very common ailment causing major morbidity and mortality in feline patients.
That is my only reason to rate VCA 4 stars.