The doctor Isakow is very knowledgeable, not pushy, thorough and fair in his diagnosis. My family liked him right off the bat. We can feel safe leaving our giant dog in his care.The staff seems friendly, many vet clinics, unfortunately, have often front staff rude and not approachable or interested. The premises are not run down, rather state of the art. We didn't have to wait once we showed up for our appointment. The Specialist Kevin Isakow showed us in detail what an ACL operation will be about., he also offered us a courtesy visit a month later (i.e. no pay). It is very obvious that Dr. Isakow is on the dog's side, not his wallet's side. I have insurance, thus no economic concerns. Many other clinics would bleed me blind knowing that my insurance can kick in. Right now, we hope for some healing. In the long run, we know that our dog will need a surgery. Most likely.