Dr. Carol, Pam, Kim, and the rest of Campbell Smile staff are friendly and very professional. They provide superior service in impeccable facilities using the latest dental technologies which makes one look forward to their appointment. I highly recommend Campbell Smile.
The work was competent and everyone was polite enough. However, I miss the friendliness and caring that I have come to expect at this office, having been a patient there for decades. I wasn't greeted when I entered nor asked if I wanted coffee or water while I waited. There seemed to be some confusion regarding what services I had and had not received in the last year, resulting in a consultation with the dentist that I was charged for, and probably didn't need. I was notified after my cleaning that the bill needed to be paid in full. I should have been notified before my visit about this change in practice. When I asked for a price list of services, so I might be better prepared in the future, I was told there wasn't one. I was told that they wanted payment in full because it might be too confusing for me to pay my bill because my insurer sends checks directly to me, although I have in fact paid my bill this way for decades. I can only assume that it was the type of dental insurance I had because a patient before me was given a choice of paying or being billed. The best part of Campbell Smile has always been Dr. Carol and her caring and concern for her patients. I will always hold her in high regard. She has well earned her "time off".