I was in the area, didn't have an appointment, but had been having some sensitivity in a molar, and dropped in to the office to see if Dr. Thomas had checked my x-rays from a previous check-up. He wasn't with a patient at the time, so I was shown in to an exam room, and he looked at my teeth right then! And rechecked the x-ray, and didn't find any problems.He gave me some guidance on possible causes of the pain. No appointment! This office is so patient-friendly and kind, it's a pleasure to go there, even for less-pleasant procedures. Best dentist ever!