91.1% would refer friends and family to us

5 stars Customer since 2017

Service was great and the massage a real treat.

5 stars Customer since 2008

Love Tommy- he does an amazing cut. Super talented. Always love coming to the salon, was a little odd that there was a training going on in the middle of the day taking up most of the studio, odd energy.

5 stars Customer since 2014

Service and the hairdresser were great

5 stars Verified customer

I had a great experience at The Kriza Salon at the Sherman’s oaks Fashion Square. Joy was my colorist and she was able to communicate to me my hair coloring needs. She was very informative about all the Aveda products and what she recommended based on my hair and scalp needs. I am definitely returning to her and to this salon. I would definitely refer this place to my friends.

2 stars Verified customer

Although the experience is night the service was not wbat I expected. I got a retouch but the next day I could see my gray one side of the head.

2 stars Customer since 2016

I had an appointment with a new stylist because my usual was no longer working there. When I came in I said I wanted exactly what I had before, to look at the hair growth and basically subtract 2 months. I said it was a style similar to a 1920s flapper. I thought I was specific enough. I thought we were on the same page, but we were not. When I started to question the cut it was too late, too much was cut so I told him to continue with his vision because I didn't know how to fix it myself. I got something completely different than I wanted, something that isn't me at all, and the cut is so short, the only way to change it is to make it a pixie cut which is too short for me. The stylist and I had a conversation at the end, and I showed him a picture of me with the cut I wanted. He replied "I'm glad you didn't show me that, because I wouldn't have done that cut anyways. I don't think it looks good." 1. I have been rocking that cut for 8 months and I loved it. 2. I asked you for something and you didn't trust my opinion 3. I went into an appointment where I was not going to get what I wanted, no matter what because of the stylist's ideals and to me that is what is most disheartening, it was a no win situation for me.

I wish I knew where the communication breakdown occurred, maybe I should have spoken up about every little detail about the cut. But if I did would the stylist have given me what I wanted? Would I have had to leave and make another appointment for someone else? If I knew it was going to be so different I would have liked to have discussed it with him. Basically I didn't understand the stylist, and he didn't understand me.

I love Aveda and I go to the location after I have some extra cash, and when I want my hair treated well. (This visit was the pre-birthday hair cut). Other than that my usual go to for touch ups is Fantastic Sams for 20 bucks, and they have never had a problem getting me back to the cut and length that I have wanted. I am disappointed I didn't go back to the consistent cheaper option.

I may only return when I want a completely different hair style, which won't be for awhile since I'll have to wait for my hair to grow for 1-2 months before it's similar to what I had.

Kriza Salon Spa | Sherman Oaks replied:

Dear Teresa, thank you for taking the time to leave us some feedback on your service. On behalf of team Kriza we are so sorry the outcome wasn't what you were looking for! We value you as a client and would love another chance to make you happy. A team member will be in contact with you soon regarding your concerns.

Thank you,

Team Kriza

4 stars Customer since 2017

Very pleased!!

3 stars Customer since 2011

I've been going to Aveda Kriza for many years in Sherman Oaks and the experience is no longer there. It starts from the people who work there, every time I've called to make an appointment the person who's done my hair before is no longer there, the energy in the salon is depressing, workers do not look happy, quality of work is not there. I was there yesterday and i did not even get a hand massage/scrub. I feel bad to say i won't be coming back here again. Not sure if management has changed, but if they don't change it this place will go down. I use to always get complements on my hair, not anymore. Obviously it shows that there not doing a good job. I recommended everyone to the salon and I was proud, but I'm embarrassed to say, i will not.

Kriza Salon Spa | Sherman Oaks replied:

Thank you for the feedback. We are sorry you did not have a good experience. Please give us a call so we can discuss your experience, would like to hear back. (818)501-1444

5 stars Customer since 2012

Tommy was great. He listened to what I asked for and my hair is just the way I wanted it, only better.. Fabulous! Thank you Tommy.

4 stars Customer since 2017

James does a great job of both conditioning and cutting my hair. He always explain what he is doing and takes my advice as well as provides his own.