4150 Circle Ave
Exeter, PA 19606

Mon - Thu: 9:00AM - 8:30PM

Fri: 9:00AM - 7:00PM

Sat: 8:00AM - 4:00PM

Sun: 9:00AM - 4:00PM

93.5% would refer friends and family to us

4 stars

I love my stylist and all the services I receive at the Exeter salon. However, I always feel very unwelcome and "looked down upon" by the girls at the desk. They stare and are not very friendly. I first I thought it was me just imaging it but several other clients I spoke to feel the same way. I will continue to go to the salon because of my stylist and also the other services I receive, but I do not look forward to checking in.

2 stars Verified customer

Let me just say that the salon is beautiful, and I did get a great cut and color from my stylist, however the environment in the salon has a lot to be desired. I felt that the other stylists were unfriendly and unprofessional. There seemed to be tension between the stylists that actually made me uncomfortable. I overheard gossiping and complaining that a customer should not have to listen to. It was not a very welcoming atmosphere. As I said, some were very unprofessional and immature. If I am going to pay over $100 on my hair, I would prefer to not have to deal with drama while doing so. They need a lesson on the team approach to customer service.

Lords & Ladies | Salon and Medical Spa replied:

Hello,

Thank you for visitng our Exeter Salon! We appreciate your patronage and are pleased to know that you like the hair services you received. We are extremely sorry to learn that the time you spent with us was less tham 100% delightful. We strive to provide excellence in all aspects of our customer service and our number one goal is to exceed the expectations of our clients. We expect all of our employees to be welcoming and friendly to every client and to maintain a professional manner at all times. Our clients derserve the best experience possible each and every time they visit us. Thank you so much for bringing to our attention behavior that is not acceptable. Please be assured that we will follow up with the staff in Exeter regarding your comments. Thank you again for your patronage! Best regards, Alison Bonner, Customer Care Specialist.

5 stars Customer since 2012

Kayla is amazing, she seems to understand exactly what you are looking for. She is professional and makes the whole experience fantastic!! The salon is gorgeous, classy, and refined. Kudos to the designers!!

5 stars Customer since 2012

Katie was great - loved my haircut, loved my hi-lites and enjoyed our conversations. I will be seeing Katie again.

2 stars

I have been going to the Douglassville Lords & Ladies for about 7 years and loved it. (preferred stylist was Chrissy - love her!). I was thrilled to try out this new location, closer to me. The facilities are beautiful, but my haircut was disappointing. My stylist did not take time to understand what I wanted but instead gave me a quick, mediocre & very basic/boring cut. After only 4 weeks I needed a cut again. This time I got an appt. with someone different & was very happy with the cut & attention to detail.

4 stars Verified customer

Melanie did a great job with my cut & color. I was especially impressed with her attention to detail, making sure she was meeting my expectations all along the way. My only complaint was the price. $90 for basic color & cut on short hair seemed steep to me.

5 stars

The new Exeter L&L is inviting and beautiful..Very relaxing atmosphere....Everyone was professional and kind!

Thank you for a great experience at the NEW Lord's & Ladies!

5 stars Customer since 2012

Patrick is awesome! I followed him to the Exeter L&L from the Blandon L&L...He always knows exactly what I want and goes beyond my expectations...LOVE the haircut n style!

Thank you Patrick!

5 stars Verified customer

I always enjoy my experience at Lords and Ladies!

5 stars Verified customer

Nathaly did a fantastic job with me! My feet had been through a tough summer outdoors and she brought them back to feeling soft, smooth , and pretty.