Thank you so much for your review and we are extremely pleased your children are happy with us as well.Look forward to seeing you again!!
Henry Sr B
Customer since 2017
I can defenitly appreciate the service provided to me by this dental office. The receptionist was customer friendly. The dentist assistant was very knowledgeable of her duties. The dentist performed a deep cleaning of my teeth. The dentist is a pro. All went well. I am greatfull.! My teeth are whiter and cleaner. Thank you lovett dental, at the airline drive location.
I arrived on time and only had to wait about 15 minutes before they called the kids to the back. Once the xrays were taken the dentist explained it to me in very simple terms. Next we discussed the dental plans and procedures for each child. The staff is always pleasant and professional.
They were able to fit my emergency in on the same day. The treatment was scheduled for their next opening at 4 p.m. I felt like everything was being rushed. The Dr. Would ask for something and the assistant would tell him they didn't have it. It seemed he had to improvise a couple of times. I had the temporary crown put in and the next day, it started chipping. They also will not allow parents to go in with their children. That alone is a deal breaker for the rest of my family.
The outside of the building is not maintained well and full of trash all over. Moreover, I had an appointment for 3 and the office was nearly empty yet I wasn't seen till after 4. The inside of the office could use some more cleaning as well because the seats look like they were stained. Lastly, most of the staff had a nonchalant demeanor about them instead of the friendly,courteous attitude expected in an office.
The staff in the clinic can be very rude. I went in for one service and was called in to have another service done early to have my original service completed. The dentist was rude and said he didn't have time even though they didn't close for several hours. Of course this upset me. The receptionist then allowed me being upset for her to have an attitude. This was not the first time I have had a problem with this lady. I am deciding if I change dentist. Not very caring people here and not client-centered services