Dr. Flores was amazing. She did a really great job on my teeth and was really nice to talk to.
The reason for the low rating was the receptionist and waiting time. I had come in for a routine check up but had to wait about 1.5 hours (from my appointment time, I had reached earlier to avoid this) just to get called back for the x-rays to be taken. Took a further 30 min for Dr. Flores to get to me.
She is the only dentist working at this location and they tend to overbook the number of patients. The receptionist was also extremely rude. Dr. Flores is better than this place and should move to a dentistry suiting her qualifications.
Dear Anonymous, I apologize sincerely for your inconvenience at your appointment. I assure you that we strive to excede your expectations. We have been a little short handed and that is no excuse. Our hope is that you will give us another chance to better your experience with us.
Customer since 2015
in every way great across the board. i give 5 stars!
The staff is friendly and invest best efforts to satisfy the patient’s needs and questions. My only concern - which will not occur again because I plan to be more proactive - is that the DR did not use a mask or gloves while reviewing my teeth. To be fair - it was prior to a cleaning and the Dr had not begun my regularly scheduled cleaning. Nevertheless, for reasons of patient safety and quality care, NO HEALTHCARE worker whatsoever should ever expose their germs or environmental germs on to their patients. Bad form!