The staff I encounter in person were really friendly and nice but as a first time patient I became frustrated a few moments after walking in. I gave my insurance information over the phone when making the appointment and the lady who made the appointment was not so friendly. Also made sure that I listed Lovett Dental as the Primary dentist with Aetna. Sat down to fill out paperwork and about 10 minutes later was told Lovett could not verify that they were listed as Primary and that I would have to call and get Lovett listed. I assured her I did it a week ago when I made the appointment. When I called Aetna, they said Lovett was listed already and that she would fax over a letter stating that. Doing this wasted about 20 minutes and caused me waiting around longer than I should. About 10 minutes or so later I got my Xrays and then met with the nice Dr and had my exam. Then I asked to sit back in waiting room. The office manager pulled me to go over dental plan and she said she would check to see when I could get my teeth cleaned. Sat back out in the waiting room and a few minutes later was told it would be another 30 minutes. I had to reschedule cleaning because I was already in the office for an hour. This could have been avoided if I was called maybe the day before stating Lovett couldn't verify that they were listed as Primary. It took 2 hours and 2 trips just to get my teeth cleaned. I get that its important to verify insurance coverage for patients but maybe a different approach would not frustrate patients and cause reschedules.
The front office staff is friendly and efficient. All procedures are explained well by the dentist. The prices are reasonable relative to other private dental offices. The wait time was longer than I anticipated, but it was worth my time. I would recommend Lovett Dental for any dental need.
I'm Kayla's grandmother and her guardian I like to Dentists and I like the people that's in the back and the braces but sometime I don't get good customer service sometimes Some of them have a attitude with me And when am not with her they're overlooked Kayla if I'm not with her she gets overlooked for there favorite customers that's my personal opinion I could be wrong but overall she loves it kayla likes come in there and she likes to Dentists and the nurses or a dental assistant that work on her braces so I won't let my personal experience get in the way of her she likes it there