Really impressed with staff. They were very kind and patient with me. Dr. Eric Smith is great, very professional and gentle. He explained what I needed done and made sure that I understood the procedure before he proceeded.
There is always this incredibly long wait at this location. My son received service from the orthodontist and general dentist for cleaning and we waited over 2 hours for the service to be completed. My appointment was at 3 with the general dentist and we did not leave until 5 PM. Might I mention that our appointment with the ortho doctor was at 2:30, which means we entered the location by 2:15. Additionally some of the staff members are extremely unprofessional, especially when it comes to speaking about patients after they get off the phone or someone comes in the office. I am so glad we are almost done regarding my sons braces because it is absolutely grueling to enter this location on every visit.
There are things you shouldn't say or imply to a patient especially when that patient is coming in for an emergency visit due to extreme pain. You should NEVER make someone feel so bad about not having as much money as other patients when they are coming to you for help. There wasn't a trace of kindness from anyone at Lovett during my visit. I came for help with a very infected and painful tooth and instead of help I got a antibiotic prescription and a "why didn't you fix this already, no we can't help you you need to make more money and have better credit in order to not be in pain" as if I just didn't mind how much pain I've been in. I came for help, not to be made to feel like less of a person and certainly not to be turned away with nothing more than a judgemental lecture from the dentist. Which was the only time she even spoke to me. If payment needs to be worked out you speak with the patient kindly and find out what you and they can do to get everything taken care of in a timely manner. You do not treat them the way I was treated. I left in tears in so much pain I could hardly think and hating myself. Thanks for that Lovett Dental. Awesome job.
I was very happy with my experiences at Lovett Dental. I received excellent care and was very well treated by everyone at the office. I was especially satisfied with how my course of treatment was explained to me, the costs involved, and the timetable for treatment. I appreciated the text and email reminders for upcoming appointments. I will be returning to Lovett in the future should I need or want further dental care. Thanks for all of your help.