Went for my first dental appointment with Lovett Dental and it started off good. Checking in was easy and efficient. Getting all my x-rays and scans were fast too. The resident dentist was slightly busy so it took her some time to come see me and evaluate my dental condition. She was alright, seems pretty experienced. Then they did cleaning which was quite painful (the hygienist did warn me that it will hurt though) and it seemed rushed because she had another appointment that arrived while she was cleaning my teeth. When it was time to pay - this is where it went downhill. They tried to charge me for fluoride which is covered by my insurance. They also overcharged me for antibiotic applications - almost double than what the charge schedule stated. They were reluctant to give me an itemized bill when I asked for it. Good thing that I cross check the itemized bill with my insurance charge schedule and pointed out the discrepancies. They did revise the payment though and was nice about it so my visit did end on a nice note.
Had a lot of dental work to be done, and Dr. Xyalas and Brittain are wonderful at making you feel at ease, professional, friendly, and compassionate as is everyone I encountered. Second visit within 2 weeks, and I'll be going back in a month. I've found my dental home as well.
Had a great first experience at Lovett Dental - Kirby (Rice Village). Dr. B. and Aida are extremely polite, friendly, and professional. They made me feel at ease. I have a lot of work to be done, and Lovett Dental - Kirby came highly recommended by a friend.