The dentist is very good. The office manager provides no value added and is a bit annoying. He did not have the correct information when he was giving me pricing. He did not know the prescribed follow-on treatment when i was trying to make future appointments and he had to check with the receptionist to learn when times would be available. You would get much better service to customers and save some money without him.
Thank You for your review. Being new to the company I will do my best to improve. I will tell the staff the great job they did in : 1)Easy to schedule an appointment 2)Greeted in a prompt and friendly manner 3)Sensitive to your needs .Thanks again for giving the team Highly Satisfied Ranking on these items. You came back since your first visit to see our specialist. If you need anything else ; don't hesitate to call. Thank You Office Manager
Customer since 2016
Loved the new hygienist. She was gentle and took her time. Which had not been my experience with the past hygienist. Doctor Nox was great.
Valerie DeLeon and the rest of the staff are very attentive. Valerie has great customer service skills and that makes you feel comfortable. Even though one knows you will be getting out of the dental office all numb!!!! I can go to any other dental office in my home town of Richmond but I would rather go where I am treated in such a great manner!!! Thanks!
The staff on Nov8th were absolutely amazing. The female front desk clerk and the male dental hygienist are the ones I usually see at the Kirby (Rice Village) location when so take me daughter to the pediatrician. They are always so helpful and kind. The pediatrician of course is always great. My daughter really likes her and the other two. She’s 13 and mentioned that’s she’ll be sad not to continue care with them as she gets older.