The dentist is very good. The office manager provides no value added and is a bit annoying. He did not have the correct information when he was giving me pricing. He did not know the prescribed follow-on treatment when i was trying to make future appointments and he had to check with the receptionist to learn when times would be available. You would get much better service to customers and save some money without him.
Thank You for your review. Being new to the company I will do my best to improve. I will tell the staff the great job they did in : 1)Easy to schedule an appointment 2)Greeted in a prompt and friendly manner 3)Sensitive to your needs .Thanks again for giving the team Highly Satisfied Ranking on these items. You came back since your first visit to see our specialist. If you need anything else ; don't hesitate to call. Thank You Office Manager
signed in at my appointment time. was mistaken for an accompanying parent. sat 45 minutes with no contact.
they were apologetic....but....after all was said and done......did not get teeth cleaned which is what I came for
I called to make an appointment Monday at 3 pm. They told me there was an appointment for 4 pm that afternoon, just an hour later. She told me to fill out the documents online or show up 15 minutes early. I rushed to get my daughter ready, & fill out the new patient documents online. I arrived at the Lovett location in Pearland off Broadway in Pearland at 3:50. As I signed in, the assistants at the front desk complained how the scheduling center overbooked them. This was not very welcoming for a first time guest. I waited for 20 minutes, then asked how much longer before my daughter would be seen. She said Ava was next and it would be just a few more minutes. Another child was called back. By 4:35, I told the front desk I would have to reschedule. I was planning on being out if the appointment by 5, not walking into it. She proceeded to tell me, as a new patient I shouldn't expect my appointment to start at 4 due to the paper work needed. I filled out my papers online, knowing this. I walked out of the building extremely frustrated. While waiting for my husband to pull the car up, a dental assistant came out saying they were ready & could have Ava done by 5 pm. The rest of the visit went very smoothly. The dental assistant & Dr. Chang were very polite & worked with haste while making sure Ava was comfortable for her 1st dentist visit.
First time going to this location. Saw the pedo Dr for my baby and loved her, she's knowledgeable and takes her time. I world recommend. However, I'm not that satisfied because after I was released from the dr I had to wait in the waiting room to get discharged and pay the fees. The checkout lady at the front desk took 40 min to check me out. She was slow but nice. It shouldn't take that long to be checked out. I wanted to leave right away after being there for 3 hrs but she made it longer...this can be prevented.
I do not like going to the dentist, in fact I dread it. However, my experience at Lovett was painless. Dr. Knox is excellent . She is well knowledgeable in the field of dentistry. She and her staff made feel very comfortable and at ease. Thank you !