Appointment was at 9:00. Did not get called back till 9:40. During the wait in the waiting room, had to listen to kids watch movies on phones at a high volume, along with background TV going. My 13 year old son went to the front desk asking if they could please say something to the family with the movie on the phone blaring. Their response was, it's not bothering them. Sorry. So my son asked the mother to please turn down her phone.
It is very rude and annoying listening to peoples movies, and for that matter, conversation on the phone. PLEASE put signs up asking to silence cell phone and if receiving a phone call to step outside. It is just common courtesy to the rest of the patrons
My experience here was definitely not pleasant. First time to a dentist in this country and they hand you a plan where your estimated cost out of pocket is over 13k, this is a little unrealistic. All I needed is a good deep cleaning a plan to repair a couple of cavities that were discovered. It is a little insulting when the dentist compares my home country with Pakistan and said that "they have done a very DUMB job in my mouth". My appointment started 30 min late. After the dentist was done with the recommendations" I was left on the chair just waiting for about 30 min with no one around until the front desk lady showed up with my fun treatment plan for again total of over 13k out of pocket cost after all the phases. This is definitely not how you should handle your first-time patients. I felt like some sort of an object that they examined. Not sure if I will go back.
Everyone one was very friendly. As soon as my daughters got to their seat for cleaning they explained everything to them as to what they were going to do and how the tool work. Dr.Isabella explained everything to me as well she was very friendly.
Very nice office to go to, friendly staff, great service. I had an emergency appointment for my toddler and Dr. Nguyen was able to help my son, she put my son and I at ease and was able to Fix the issue on the appointment date, did not waste my time like other offices giving excuses as to why something cannot be done or having to reschedule etc. I also loved Dr. Adams, she is the best when it comes to injections to the gums (for numbing) I had 5 injections and they did not even hurt. She was very friendly, helpful and knowledgeable. Their hygienist Jenna was also great, friendly and professional. Definitely recommend this establishment.
I was finally able to rectify an error made in billing for services performed at a previous visit (November 2017). The error was/is the providers fault for NOT understanding the insurance policy information and stating that the service is covered. IT WAS NOT! Upon review of the policy information it is to myself and another associate at the provider (LOVETT employee) that the service would NOT be covered by Insurance! The oversight / misinterpretation is / was disappointing. I have regretfully paid the balance due and moved on.