This pains me to say but after I got home and looked at my extensions, I was not pleased. Codie has always done a great job on my hair, and I've always been pleased. But this time, I think the extensions that were used were not the color that was ordered to match my hair. They were way to light and I said this to Codie. She asked someone about them and came back and said something that I was not quite sure about and it was my mistake to not say something more. Now I have blonde hair on the sides of my head and the top and back are a light brown (natural color). Codie said it looked liked highlighting and I thought maybe it was just the lighting in the salon. But I am, unfortunately, not happy. I don't want to get Codie in trouble because I truly love her as a stylist. I think this was an unfortunate situation. Also had a problem with my granddaughter's extensions that Nicole fixed for us and gave us a discount so that was another reason I hesitated so say something, but since you asked, this is how I feel. I don't think it appropriate for me to answer the overall feedback questions on this particular experience as it is not the usual service I receive.