The pros: I really liked the dentist, Dr. Lee. I really like the fact that on the first visit he had prototypes of the partials and explained the differences. The staff are very friendly.
The cons and why I give only 3 stars: it was a very long wait. My appt was at 2. I was taken in to the dental chair by about 2:20 and left to sit. The dentist came to introduce himself finally around 2:40 and didn't get out of the appt until after 3:30 (over an hour and a half).
X-rays and pics were done. I was given the cost and explained to the dentist the partial I decided on, but then had to explain again to the administrative/insurance staff and then later clear some things up over the phone - this part of the process seemed really disorganized.
Overall I think I'll like being a patient at this office and I like the options/products. But this appt. was just too long and not efficient.