I really like going to the Veda Salon and I have had some great hair cuts. This last time I went in I had an appointment at 11:00. I came in a couple minutes early and waited, and waited and waited. Just as I was about to leave, I finally got called back. My hairdresser was great, apologized and told me to NEVER wait that long. I have no complaint with her, she did a great job on my hair, but the two receptionists should have realized that I was waiting too long. On my part, I won't let 30 minutes go past my appointment time without saying something!