I dealt with Naem during my 1st visit to their shop. Friendly staff and efficient process. Reviews for this shop is amazing, and I feel that they are well deserved. Unfortunately, they didn't resolve my issue so I may just be the exception. $95 diagnostic sounds reasonable, but for the work they did to my '94 Miata, I felt it was steep. I had 2 issues (typed and bullet-pointed for their convenience) that I wanted looked into. 1st was a squealing I heard from my transmission during morning warm-up, when I engage the clutch pedal and when I put into gear. the 2nd was a buzzing sound I would hear while driving when reaching 3100RPM. they resolved the 2nd issue just by taking out the exhaust shield (now just a mild barely noticeable hum at 3100RPM). The 1st issue (the MORE concerning one) could not be replicated, so nothing could be done.
When i picked up my car after shop hours, the squealing was still there. Problem was NOT resolved. Logistics are difficult and an inconvenience when having to drop your car off at a shop. They do a great job at accommodating (i.e. shuttles, rental option, after hour drop off box, etc) But because it was an observed holiday, it felt like they were just really booked and looking to quickly fix a problem and get my car out of the shop.
There isn't too much to gripe about I guess, my car still runs. It doesn't appear to be a major mechanical issue YET. But if an odd sounds comes from your car, you would like some answers as to a cause. It's not my imagination. In any case, I may bring my car back in the future simply for their efficiency (shuttle, after hour drop off, etc), but not sure since my issue wasn't solved when I brought it to them the first time. Again, they are accommodating and suggested I bring the car back at 8am and test ride with them, but as I mentioned logistics and time is a problem. I left a voicemail requesting a weekend schedule or maybe after 5pm....no response. Oh well...On the bright side, they replaced my license plate light bulbs for free.