13540 Steelcroft Pkwy
Charlotte, NC 28278

Mon - Fri: 7:30AM - 6:00PM

Sat: 8:00AM - 4:00PM

Sun: Closed

87.7% would refer friends and family to us

5 stars Verified customer

I took my car there because it was losing power steering fluid. Even though they did not put in my replacement parts, they showed me the problem, took pictures and explained it to me so that I could relay that information to the shop it was warranted with.

Every time I go there they make sure I know exactly what my options are and why. Their level of service is always appreciated.

4 stars Verified customer

I like going to AAA because it is a clean and friendly enviroment. I like the managment and the friendlyness of the employees. They have helped me with insurance and service to my autoes. Thank you Stan and Mark for all your help.

3 stars Verified customer

Very nice employees and good service. Make an appt and still took 2 hours for the services. Last 2 times, my car has been finished and no one ever came to tell me so I could check out and be on my way. I had to go to them and this past time, the travel agent lady had to go get the guy out of the break room.

1 stars Verified customer

i first took my car in on 1/23/2012. They did some things like new tires, etc. They also said the valve cover gasket is leaking on the back corner and replaced the valve cover casket and spark plug tube seal. Which was almost $200 on 1/23/2012. I got my oil changed on 3/6/2012 and All Tune and Lube said I still had an oil leak. I took my care back to AAA on 3/7/2012 and they are now saying it is leaking from the timing cover gasket. When I asked why this was not taken care of before I was told "they replaced the valve cover gasket since it was on top and now they found a leak with the timing cover gasket." It seems to me that they made a mistake and fixed the wrong thing in the first place. He said it could have very well began leaking in the past 6 weeks since my car is older. Apepars they charged me for the wrong part and the oil was not leaking from the valve cover gasket in the first place. They are now telling me to fix the leak it is $34 for the part and $465 for the labor.

3 stars Verified customer

Shuttle driver was great. What an extra incentive to have your work done here when you don't have to wait around.Free shuttle to home or work.

5 stars Verified customer

They always take good care of my vehicles !!! Complete trust in them !!

5 stars

Great staff, Great service. Just what i wanted. No up-selling, or scare tatics

5 stars

Had my car in for service last week. The shop found that my water pump was leaking and needed to be replaced. They were able to finish my car and have me out of the store in 3 hose so that i caould get to work. Thank you for what you did for me

4 stars Verified customer

When I arrived at the station. I advised my representative that I needed to keep a very important appointment. The representative made sure that my car was serviced in a timely manner and still made sure everything I asked them to do was completed. I appreciate that they made a concession and was able to accommodate me and I will continue to take my car there.

1 stars Verified customer

One of the worst car car shops I've ever been to. I have gone here on a regular basis for my car care needs and I now find myself wondering why... This shop will try to take advantage of you any chance they can. They will quote you one price and then present you with excuses for why they have to charge you more to do the same thing you've had done there many times before (oil change). Inconsistency with price quotes, quality of work done on your vehicle, customer service. My conclusion is you will find major issues with this shop sooner rather than later.

Do yourself a favor and find another shop for your car care needs!