Our pet was delayed because of another animal that had some more urgent needs. I completely understand how that takes precedence, but some communication would have been welcomed so that we weren't wondering and keeping our schedule free for picking up, which was hours later than previously expected. It was also undo stress on our pet.
I'm so sorry to hear that your experience last week did not meet your expectations. We did have a critical pet that needed emergency assistance and I apologize for the inconvenience. Thank you for your honest feedback and for your patience. I would be happy to listen to any further concerns. Please feel free to contact me at 217-586-4477. Thank you! Dana Taylor, Practice Manager