88.5% would refer friends and family to us

5 stars Verified customer

Keith's business provide good service and is very customer focus.

1 stars Verified customer

My overall experience has been horrible. After being charged and forced to pay for transmission repair I never agreed be performed on my vehicle, I ended up on the side of the road, less than four days after receiving it. This office lacks professionalism and does not communicate effectively with the customer. Clearly the service is also poor; evidenced by me still being without transportation. No customer should be put in this type of position or treated in such manner.

5 stars Verified customer

I have been going to Emerald city Automotive for 20 years best work in Gaithersburg Md.

5 stars Verified customer

Only advice-give status updates. I had to call.

1 stars Verified customer

I was not happy with being charged over $300 for low end Exide battery that retails all day long for $129.99 and a 2 year warranty. My wife was told that was what they were charged from their wholesaler and it was a commercial battery. Not good business.

5 stars Verified customer

These guys take care of their customers!!

5 stars Verified customer

I have enjoyed a totally professional and honest experience with Keith and his team. The work is quality and backed with expert insight and stead-fast solutions. I recommend these team over dealership, for I have learned a lot from being hit in the wallet! These are my new team of car care professional for the future of my vehicle. Thanks again, for the upfront and personnel care and support! Milt

5 stars Verified customer

What a great team! We feel lucky to have found them.

Thanks!

1 stars Verified customer

When I dropped, the car off I was required to sign a document saying I would pay to have the problem evaluated. At that point, I specifically asked if that would be applied to the repair cost and was told that it is included in the price. This is the normal process at everywhere that I have ever taken a car except this AAMCO. When the car was evaluated, I was told what should be done and what needed to be done. I declined to have what they described as preventive measures. The final price was fair but the initial evaluation fee was added to the repair cost. I feel that is dishonest and at a minimum price gauging. As I said the repair, cost was fair but on the high said of the normal charged based on an internet search. Lesson learned on my part but I do not have to like it. To many times these facilities, take advantage of the public to make a profit. After this deception how can you trust anything that is said about recommended work on your car? Would have been cheaper to go to a dealer for the repair and I will do that the next time.

Note: I do normal write positive feedback about work or services that is done in a honest way like the Jiffy Lube on Frederick Road in Gaithersburg that looked at my car for free to figure out what was leaking for me. That is customer Service.

1 stars Verified customer

THIS STATION IS A SCAM! I took my vehicle in for free check engine light check and was charged $200! READ the paperwork before you sign it, I trusted the woman who said it just gave them permission to look at my vehicle but no it was more than that it was agreeing to a diagnostic check that I never would have agreed to! I knew of the other issues and told the service man more than he could tell me about them and he was very dismissive and disrespectful of what I had to say. SCAM ARTISTS! DO NOT GO HERE!

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