I had a 10 am appointment. I arrived a few minutes early, checked in and my car was in the garage and on the lift by 10 am. They gave me their analysis, allowed me to see under the car and provided recommendations. They completed the work in the time they said it would take. Upon checking out, Jeff advised that I could bring the car back in a week or so to have them take a look, under the car, to ensure the axle seal was no longer an issue.