There were several things that tainted my experience with A&E: 1. They did not complete my radiator flush properly. It turned out that the air was not bled from the system resulting in overheating and loss of coolant. When I returned with problems, the first assumption was that it was a problem with the car. I was given another estimate for repairs. 2. They replaced my windshield wipers with a very expensive pair without informing me. I had just replaced my wipers a month before and did not need new wipers. 3. When the work was being done to run down the "leak" in my radiator, 3 out of the 5 upper fasteners that held the front nose section of my car in place were not re-installed. Most of the fasteners that held to lower engine cover were also not re-installed. I found one Tinnerman-type fastener laying inside the body panel at the base of the radiator. After that, I started looking around and noticed at least 10 other fasteners that had not been re-installed.
I have used A&E many times in the past for smog inspections and thought that I might give them a try for some routine maintenance. The cost for the work performed ended up being much higher than I would have expected. I would have been OK with that if the work had been excellent, but it was far from it.