Terry is the best hygienist. In fact, all the hygienists are terrific. Terry has a gentle touch, is incredibly patient and kind - I'd give her a 10+. The reason I gave the overall feedback rating of 7 on the likelihood of recommending to a friend is it is difficult to schedule an appointment. You must schedule months in advance. I have friends who can call their dentist 2 weeks in advance for an appointment. As for the staff, I'd give a 10!