Reviews
Aarrow Transmissions & Automotive
1 stars Anonymous Featured review
I came for a state inspection. My car had previously failed due to the rear blinker light being out. NTB tried to charge me $100 to repair it. I had the light repaired and every time I tried to go back to NTB they didn’t have time to re-do the inspection. So I scheduled with Aarrow. I just brought this car, it had already passed the NJ inspection and it was inspected again before I brought it. Passed everything. So I know nothing was wrong with the car. Aarrow failed it citing the car “did not have sufficient heat blowing out” and the battery tray was “missing.” I immediately asked for my car back. The mechanic proceeds to pull out 2 long screws saying these were just tossing around in the car. Nothing was tossing around in the car. I literally drove it from NJ back to VA with no sounds, sufficient heat, each cold morning, I have no issue defrosting my vehicle’s windshield and side mirrors. I felt as if they were looking for an issue and intentionally messing with my car. There is no way 3 full/complete inspections (2 of which were state and one was a full inspection done before I brought the vehicle) were done on that vehicle and no one noted an issue with the battery tray nor a heating issue. While the gentlemen up front tried to be polite, I was highly upset and irritated. I felt as a young woman Aarrows was trying to give me the run around. The men up front told me that each mechanic looks for different things during an inspection. I have a list of what is supposed to be checked off and neither of those things were on it. He said the mechanic “felt as if the heat was not sufficient.” Who is he to determine how sufficient heat is for me? If I don’t have an issue and have had enough heat to keep me warm for the month that I’ve had the vehicle!
Aarrow Transmissions & Automotive replied:
Ms. Granum,
We understand your frustration regarding your vehicle safety inspection. We understand that going to different repair facilities for State Inspections that there can be conflicting results. We perform our safety inspections the same way with every vehicle, we follow the guidelines Virginia State Police. We appreciate you taking the time to voice your concern. Please give us a call and we will be glad to talk with you on all of these matters.
Aarrow Management.
5 stars Katy H Customer since 2024
Everyone here is so nice and they were not pushing sales on you. This will definitely be where I take my vehicle from now on. Definitely recommend!
5 stars Anonymous Verified customer
Good job, great service.
5 stars Katy H Customer since 2024
Can’t say enough good things about Aarrow Transmission and Automotive! Everyone is so friendly, they don’t pressure you to do work that is not needed and they are so honest and kind. Definitely will be back, and definitely recommend!
5 stars Andrew B Customer since 2019
They fixed my car as promised and in a timely manner. It was a great experience.
5 stars Warra F Customer since 2022
If you have to have your car serviced, it's a comfort working with people who know what they're talking about & give you honest recommendations. I appreciate seeing pictures of areas of concern to go along with what the issue is.You're not in tge dark. Along with being knowledgeable tge staff is personable as well.
5 stars Brian S Customer since 2021
Fast service without cutting corners.I appreciate the photo updates and appreciate the extra work the mechanics do to make sure the customer has information to make repair decisions.
5 stars Jamie P Customer since 2023
Fast, efficient, and fair with their pricing. I have brought my vehicle to Aarrows are a few repairs, including 2 car max warranty claims and I have had no issues.
5 stars Linda C Customer since 2022
Always very nice, efficient and take care of the work at hand and any requests made in addition to that.
5 stars Anonymous Verified customer
Emanuel and Steve are great to work with. I'm very happy taking my vehicles to AARROW. They are honest and professional good people
5 stars Nahdiyah M Customer since 2024
Emmanuel was very helpful and communicated with me very well. Thank you.