Our visit with Dr. M went smoothly--she was very professional, and her bedside manner with our son was fantastic. She did a nice job of speaking to him as much as she spoke to me, so he felt like he was a part of the conversation. We were excited to see the Halloween decorations, though it was almost pitch-black dark in the waiting room--too dark to see anything. While we love the holiday decor each season, it was just too dark. I found the front desk staff to be a bit unprofessional--lots of banter back and forth between the two of them (a female nurse and the 50-something man who works at the window). At one point their joking involved him calling her "white trash" loud enough for the entire waiting area to hear. Not something you expect at a pediatrician's office.