I have been going to this salon for over a year now and although I LOVE the staff, I have never been happy with my hair. It's been a cycle of dye and strip to try and get it the color I want which is the color of my ends. On my last visit the owner commented that I had a very dark band of color that needed to be stripped. I took to mean that the person who did my hair previously didn't do a good job and I could tell from her tone that she was exasperated. We talked about my color, looked at pictures together and she seemed to understand what I am going for. It turns out she used the exact same color as the girl had used before (TOO DARK!) AND when I went to pay I was charged for the decoloration, new color and a shine treatment (which I didn't ask for). I told the other owner that I didn't think I should have to pay for the stripping and he graciously agreed. Now my hair is dark reddish brown on the roots and light auburn on the ends. I'm so frustrated and feel that I now have to spend more money to add highlights or something to blend it together.