I have to say I was impressed with the great people here. My cat was missing for 3 weeks and I was so worried about her when I finally got her home. I called them on a Saturday and was told they were fully booked, but they could see me Monday. I let them know that I was very worried, would take the appointment, but really wanted her seen sooner. The receptionist called me back within 10 minutes, had explained to the doctor my situation, and he agreed to get me in that day. They checked her over and thankfully she is in good health.