This was not the best service experience, where usually I have been very impressed with the staff. I dropped the car off first thing in the morning. While dropping off, I asked about tire rotation and tire alignment services. The technician said that I will definitely need tire rotation and alignment, because those services are always needed and considered routine every year and it had been well over a year since I had either done. I mentioned that I wasn't certain of the quality of the tires so I didn't know if paying for alignment now would be worthwhile - in case I would need new tires quite soon. But, that I would probably want the rotation. The advisor made note and said he would check the quality of the tires and let me know.
I called 3 hours later to check on things, and was told that someone still needed to check the car out. I got a call 3 minutes later saying everything was done, and I could pick up the car. I asked about the tires, and that advisor said everything was "OK."
So, I am wondering, why did the first guy say that those services would absolutely (no doubt about it) be required, and then a few hours later I am told it's all "good to go." Are rotations really advised every year (or 5,000) miles. Because as I established when dropping off, it had certainly been that long and that many miles.
Or, did they just not really check the tires and just tell me it's OK because they had already finished the oil change.
I have otherwise been pleased with the service of ACA in the past, and I suspect I will continue to take my car there, if nothing else for continuity of the record keeping.