I received an email from Acacia saying "we miss you. Click this link to schedule an appointment and get $10 off." I clicked the link, requested an appointment and received a confirmation email. I showed up for the appointment, and no one knew about it. There was another appointment scheduled for Dawn, whom I had a confirmed appointment with. The receptionist said that Sydney could do it instead so I decided to do that since I had driven an hour to get there. About halfway through, Sue showed up and helped out, then took over when Sydney had another client. Sue was wonderful! She came in on her day off to help us. She was very friendly and offered lots of helpful tips for curly hair. She really knows what she is doing!