I took my cat in to have her declawed. I was unsure I wanted this procedure done, but also knew that rehoming her, and then having a new family possibly declaw her, was not an option. She is family. The staff was courteous in answering questions I had about the procedure prior to making an appointment. I dropped her off the next day. I was hesitant because, even before filling out paperwork, instead of having me meet the vet who would do the procedure, they insisted on taking her back over the counter. For being a new patient, I would have felt much better meeting the vet. They promised someone would call me when she was in recovery. I dropped her off at 8, by 4 I still hadn't heard anything, so I called. The next day, I hadn't heard anything again, so I called first thing in the morning. They told me she was fine and would be released as soon as the vet took a look at her. That was hours ago, and I still have not had a call.
Pets are family. For me, if I take one of my fur babies to the vet, I would expect the same treatment as if I took my child to the doctor. I'm only giving four stars because communication has not met the standards I feel should be met, especially for a surgery. I have yet to hear from the veterinarian, and not the front desk. I'm disappointed. As someone who loves my animals, I would expect them to be more aware of worries and fears, and make an effort to keep me, and other animal guardians, updated.