When I called to get the appointment everything was good. The problem was that I had filled out the schedule an appointment on line option from the website and they never called or emailed me (I gave them ample time of 3 weeks to reach back out...) Therefore, I had to call in to the office and make my appointment that way. My advice is DO NOT use the appointment online option their website.
AC Pros would not honor their warranty contract, not yhe manufacturer, but their contract, I called A#1AIR , they checked out unit and replaced coil and condenser fan which manufacturer warranted...enough said!!