I was very pleased with the overall experience:
Making an appointment and changing it was no problem,
The appointment was that - an appointment - not sitting around for the next half hour waiting for them to start on my vehicle,
Work was done by a knowledgeable technician who explained the problems he found and explained what he was going to do then explained what he did all without trying to intimidate the customer.
I went in with a coupon for a specially reduced price for an alignment from Discount Tire Co. They charged just that price. I know that if parts were needed, which they weren't, I would have had to pay extra.
Having been a driver for 52 years, I have been in a lot of mechanic shops and dealt with a lot of mechanics. This place stands out as one of the best.