When I called to schedule this appointment for my son, I asked if they accept our insurance and was assured that they did. (We've had some trouble with this insurance coverage, so I wanted to double check.)
I called a week before the appointment asking that the insurance be run in advance, and was informed by the desk staff that I'd be called if it wasn't accepted. The day before the appointment, when I was called to confirm our appointment and complete COVID screening questions, I asked - a third time - if the insurance was accepted and was informed that everything was in order and the insurance was authorized.
Only when we arrived for the appointment was I told that in fact our insurance is not accepted. The fact that the desk staff misinformed me 3 times and flat out lied at least once (when they said it had already been run & was okay) cost me over $200. (Yes, I have spoken to my insurance company as well.) I realize everyone is busy due to COVID, but this was unacceptable.
The dental care was quite suitable but since the desk staff sit within earshot of the insurance team, this failure of communication baffles me. I would recommend going elsewhere.