Very disappointed this time! I've used them for two years while my car was under warranty with a service package that included oil changes. Their customer service WAS beyond excellent. I was able to stop by without an appointment to ask questions, and they would always provide service with a smile. I've recommended them to friends and family! However, now that my warranties and service package have expired, I questioned the price of an oil change and their price for tires. At that point, I was treated in a surprisingly rude manner. Upon my phone conversation (after declining the tire recommendation) ***** hung up without even saying good bye. I called around for tires and found their price to be significantly higher than General,
and Big O (for the same tire, warranties and service for life of the tire. So I questioned their pricing on the tires and the oil change $105 for synthetic oil (far more than dealer and other shops) Amazing how their once excellent service turned to rudeness. When I picked up my car, I didn't even receive a smile or a thank you for my business. Far different attitude than when I did not question their charges! I've given Ace great reviews on Yelp and recommended them to friends and family for their great customer service and integrity...amazing how quickly my review has changed the moment I did not follow their recommendations. BTW upon servicing my car under warranty, they always recommended something and I trusted their word However, now I wonder, were these things really necessary?