We were brand new patient. We chose you based on visit experience from a co-worker, as well as lower rates for puppy visit. Our appt was for 7:30. When we got there the staff did not seem very well organized or very welcoming. We finally got called back to a room around 8:15. The nurse who saw us in the room was nice but not knowledgeable. We understand she is new, but maybe she should have had a mentor with her. She told us she was taking our pup to the back. We asked why and what she was going to give. She said the name Strongid, we asked what that was and she did not know. We have had many pups thru the years and never were they taken away from us to administer vaccines.?? We then finally saw Dr Giles at approx 8:50pm. She was very nice and informative. She stated she was the ER duchess on duty as well. We understand emergencies come thru, but there should be adequate coverage. If we had known that we would have requested a different time and or doctor. We then went to check out at approx 9:35 only to have to wait an additional 15 minutes or more for the receptionist. Who was not friendly or professional. Unfortunately, this was not the experience we were hoping to have on our first puppy visit. Hope this helps and things improve in the future.