97.3% would refer friends and family to us

2 stars Customer since 2017

The doctor was the only reason I rated my visit 2 stars. The technicians and staff seemed so overwhelmed as if too much was going on, and they could not handle daily stresses of their job that well. On our 3 visits, we were forgotten about (1 hour + avg) waiting just because of the staff not realizing we were waiting. Not really sure of future visits.

3 stars Verified customer

We were brand new patient. We chose you based on visit experience from a co-worker, as well as lower rates for puppy visit. Our appt was for 7:30. When we got there the staff did not seem very well organized or very welcoming. We finally got called back to a room around 8:15. The nurse who saw us in the room was nice but not knowledgeable. We understand she is new, but maybe she should have had a mentor with her. She told us she was taking our pup to the back. We asked why and what she was going to give. She said the name Strongid, we asked what that was and she did not know. We have had many pups thru the years and never were they taken away from us to administer vaccines.?? We then finally saw Dr Giles at approx 8:50pm. She was very nice and informative. She stated she was the ER duchess on duty as well. We understand emergencies come thru, but there should be adequate coverage. If we had known that we would have requested a different time and or doctor. We then went to check out at approx 9:35 only to have to wait an additional 15 minutes or more for the receptionist. Who was not friendly or professional. Unfortunately, this was not the experience we were hoping to have on our first puppy visit. Hope this helps and things improve in the future.

4 stars Verified customer

The dental surgery went well and our little one is doing well. I was a bit upset that she had to be in a cage all day and didn't have surgery till 4:30 in the afternoon. I anticipated her surgery to be early since we had to be there at 7:30 AM. I realize things happen and previous pets had to have more surgery than expected but 9-hours before surgery was more than I expected. My little one is not used to being in a cage and I would like to see something changed in this regard. May not be possible. She was very stressed when we picked her up and for the next day +. Not sure if anything can be done about this. I realize blood work, etc. had to be done prior. This disturbed me greatly. We have used Acredale Hospital for over 25-years and I appreciate the doctors there.

5 stars Customer since 2017

They were very helpful

5 stars Customer since 2007

I love this vet clinic! They are always open and you are in and out quickly!

5 stars Customer since 2017

Everyone was friendly and helpful

5 stars Customer since 2017

Thank you so much to Dr Courtney for her excellent care for my dog and my whole family. My dog unfortunately received a life-limiting diagnosis and the entire team was so incredibly compassionate. Dr Courtney took plenty of time to discuss our options with us and let us know what to expect. She recommended several medications to make my dog more comfortable and even took the time to find the cheapest price for them at a local pharmacy. I will never forget the care you provided to us during such a hard time. Thank you.

5 stars Verified customer

Great treatment as always. Doctors and staff are very polite and helpful. Minimum wait time. OUTSTANDING. 5 of 5 rating.

5 stars Customer since 2014

Great caring and friendly staff at very affordable rates! Dr Sevigny is totally awesome, providing exceptional care and compassion not only to my beloved cat Zoey, but to me as well. I am comforted knowing my cat receives the very best of care possible!

5 stars Verified customer

The entire staff is wonderful, my dog was sick and needed to be hospitalized and everyone was great. I felt 100% comfortable leaving my baby there overnight knowing that she was in excellent and very caring hands. Prices are the best I've seen in town, especially for 24hr services. Highly recommend.

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