I was on hold on the phone for 20 minutes, when I walked into the clinic I was still on hold. To which I was told they had been extremely busy. I was the only client in waiting room. They took xrays which were negative. Took blood, told me the results would be on Sunday and I would be called. This was Friday, and it is now Tuesday evening with no call. Turns out the problem with my dog was due to a negative reaction he had to a new piece of carpet. $255.00 later, nothing from clinic. A little disappointed, as I have only had good experiences.