all went well the service at the front desk was done professionally and in a timely manner. the presence of the environment was of minimal stress and of a helpful service oriented feel. after contact with the front desk, it only took a few minutes for the required paperwork and then almost immediately seen by the doctor. I did do my part in showing up 30 mins early to allow for the required process to take its course. it did not take all 30 mins for such events to conspire as accordingly. the preexam by the front desk lady was quick and she did her best to answer all my questions. the Doctor was quick but thorough. I felt she answer all my questions but when I ask for a more detailed insight about certain possible outcomes of my eyes progress, I felt she held back to avoid a time constraint. so I stopped asking questions to allow the exam to end. but on a whole I give her a good recommendation for provided service. (understanding her limitations) after such exam I took a second look at the 10 or so frames for the sale price for $150 with the lenses. ( $105 for basic exam with no extra eye service checks) I found 2 nice reading glasses I liked and ask the ladies up front for there opinion and was thankful for there honest Candor. I will respond with another review after the final service provided when I return for the finished product in a little over a weeks time.
my 4 stars is due to the doctors bed side manner could be a little more concerned about valid eye deterioration concerns by the customer and less about a few minutes lateness. as well as a few more modern attractive frames included in the selection. all in all would return to this establishment. thank you Ladies up front for returning my hope in customer service in the eye industry, and my thanks for patience with your customers.
Everyone cares in this office. The staff and Dr Betsco are friendly and personable. They always work efficiently yet have time to converse with me. My exam results were explained clearly as well as recommendation for new contact prescription. Always a pleasure to deal with the friendly professionals who work here!