George was the tech that came out to help with our non-functioning phone in one office area. He examined our phone system, deducted a way to get around a potential problem, narrowed our problem to a phone jack, removed unneeded phone jacks and outside wires that were obsolete and replaced the jack with anew one. The phone works!
George was knowledgeable and persistent. Explained the situations well, and was very polite and personable.