First, we would like to start by saying that we love Advanced Animal Care of Colorado!
We decided to pick Advanced Animal Care to be our vet when we got our kitten, Turtle, in September 2015. We picked Turtle up from a local shelter on a Friday and quickly found out that our little kitty was sick. We called Saturday for an appointment and they were able to get us in by Monday. We told the assistant that we thought Turtle was sick and she listened to us and took us seriously. She immediately alerted Dr. Steyn who came to the examination room to inspect Turtle. He was very dehydrated so they kept him for the afternoon to give him fluids and observe him. Working along with Dr. Steyn was Dr. Deramus who is another vet at Advanced Animal Care. Dr. Steyn and Dr. Deramus left no stone unturned while searching for the answer to why he was sick. He ended up staying overnight and was treated for a bacterial infection in his intestines. Throughout this whole experience we could really feel how commitment to Turtle both the doctors and workers were at Advanced Animal Care. For Turtle’s future kitten wellness visits we mainly saw Dr. Deramus.
For the next 9 months Turtle grew up a healthy and normal kitten but right before he turned 1 we noticed that he began to drool and would vomit. We contacted Advanced Animal Care and brought Turtle in to find out what was going on with him. Luckily, based on a recommendation from Dr. Steyn and Dr. Deramus after the first time Turtle was sick, we got pet insurance which covered 90% of all Turtle’s medical bills. When the insurance company initially denied our claim Dr. Deramus even wrote an appeal for us. The decision was then overturned and Turtle was covered again. Without this we wouldn’t have been able to do afford all the care that Turtle needed. He ended up being a very difficult case that both Dr. Deramus and Dr. Steyn worked on. We ran every test, scope and ultrasound under the sun and due to the open door policy at Advanced Animal Care we were able to be present in the room for everything. This allowed us to understand the entire process more thoroughly as well as let us be there for Turtle. Not being able to find an answer, Dr. Deramus was always very open to us about our options and ended up referring us to two different specialists. Dr. Deramus was great at staying in contact with us to see how turtle was doing and was always available if we had any questions. To make this whole matter even worse Turtle hated going to the vet and was a very difficult cat. Everyone at Advanced Animal Care has been so wonderful and patient while working with him we cannot thank them enough. Turtle is now doing wonderful on a special diet along with medication. We can’t imagine going to any other vet and we know that Turtle will always be getting the best care when he is there. Thank you.